CFT Quiz 12 - Unit 12: Drawing-In Phase Question 1 Q: As future ISSA professionals, we must first seek to understand our clients before we make recommendations. A. True B. False Question 2 Q: ... The ISSA drawing-in phase is a process which: A. Ensures a high level of client motivation B. Distinguishes you as a professional C. Has five stages D. All of the above E. A and C Question 3 Q: Stage One of the ISSA drawing-in phase is: A. Data collection B. Establishing an integrated training process C. Establishing yourself as a professional D. Guided discovery tour E. Feeling the water before jumping in Question 4 Q: Stage Two of the ISSA drawing-in phase is: A. Data collection B. Establishing an integrated training process C. Establishing yourself as a professional E. Feeling the water before jumping in Question 5 Q: Client rapport is a key characteristic in establishing a relationship with your clients. A. True B. False Question 6 Q: Stage Three of the ISSA drawing-in phase is: A. Data collection B. Establishing an integrated training process C. Establishing yourself as a professional D. Guided discovery tour E. Feeling the water before jumping in Question 7 Q: Motive is defined as an impulse or physiological need acting as incitement to action. A. True B. False Question 8 Q: A trainer should facilitate learning by using which sensory channel(s)? A. Visual B. Auditory C. Kinesthetic D. All of the above E. A and B [Show More]
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