Sophia Conflict Milestone 2,100% CORRECT

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Which of the following core concerns describes a person’s sense of membership in a group? • Appreciation • Affiliation • Status • Autonomy 2 Susan woke up late one morning.... While she was getting ready, the following thoughts ran through her head: I was planning on making pancakes for breakfast today since I have that meeting through lunch, and I'll be starving by the time that meeting ends if I just have cereal or toast . I don't think I have enough time to make pancakes now, though, unless I rush through getting ready, but I want to look nice since the big boss will be at the meeting. I guess I could just go through a drive-thru on my way to work. I normally don't like to spend the extra money, but I could get something filling and a cup of that fancy coffee I like. That would be a nice treat to help make up for sleeping late and being nervous about sitting in a meeting with the boss. Which of the following was Susan doing as she was getting ready? • Identifying a rule of thumb • Completing a cost/benefit analysis • Completing a risk of loss analysis • Experiencing cognitive dissonance 3 Which of the following statements accurately describes the relationship between attribution bias and trust? • People who are prejudiced by attribution bias tend not to trust anyone. • Parties in a conflict use attribution bias to damage each other's credibility. • People with attribution bias tend to trust members of their own groups and those with similar histories. • Attribution bias helps a conflict intervener build trust between parties. 4 What is one way a person can resolve cognitive dissonance? • Integrating the multiple beliefs • Accepting that he or she lost the argument • Ignoring the conflict between beliefs • Rejecting all ideas as false 5 Ari spent five years divorcing his wife, declaring bankruptcy, and alienating many of his friends. Now 45 years old, his goal was to get his life back together. He got a good job, built up some savings, began rebuilding his credit, and developed a good working relationship with his ex-wife. One morning he said to himself, "I'm doing well. No one thinks I'm a loser now. But most of my old friends only knew me as half of a couple. I need people in my life that like the person I am now. I have to start going out, meeting people, and making a new set of friends.” By searching for a group of friends, Ari is attempting to satisfy which of the following categories of needs in Maslow's hierarchy? • Self-actualization • Love/belonging • Physiological • Safety 6 Trisha and Bill were in a mediation when Trisha suddenly jumped up and yelled, "Stop trying to downplay my feelings, Bill! You always brush off what I have to say and it really makes me angry!" Which of the following statements describes what the mediator should be aware of in this situation? • Only one emotion can be felt at any given time. • All emotions are displayed at the same "volume." • The loudest emotion displayed is the most important one. • The most strongly displayed emotion may be obscuring a more relevant emotion. 7 Humans often build interdependent relationships on both a closer __________ level and a larger __________ level. • internal, external • international, national • global, communal • familial, societal 8 Peter was a 70-year-old widower who developed a serious illness and could no longer work or maintain his home. His sons, Craig and Neil, visited one day and each offered to move in and help him. "You're my kids!" Peter protested angrily. "It's my job to watch out for you!" "That was when we were kids, Dad," Neil said. "You and Mom did such a great job caring for us that we're able to help you now." Craig added, "It doesn't matter who's mowing the lawn or paying the bills. You're our dad. Always. Let us be the caregivers, at least until you're better." Peter became angrier and said, “I will not have my kids taking care of me. I’ll find a way to make it work. Now both of you, please leave.” Based on the information given, the relationship between Peter and his sons could be described as destructive for which of the following reasons? • Lack of appreciation • Suspicion • Inflexibility of roles • Jealousy 9 When an individual holds a high social status, he or she will often demonstrate it through which of the following? • Status symbol • Salience • Perseverance • Emotional decision making 10 Which of the following best describes a person’s comfort zone? • A person’s preferred conflict style • A situation that a person finds pleasant • A situation that a person is used to • A situation that a person finds easy to leave 11 Steven was a stay-at-home dad with two children whose wife, Emma, worked long hours as the director of a large, non-profit organization. When Emma came home and tossed her wet raincoat on the sofa, and immediately began talking about the clients at work, Steven interrupted to confront her. "Do you think you're somehow better than me because you work outside the house?" Steven's statement that Emma acts like she is "better" or more important than he is implies that which of his core concerns is not being met? • Status • Autonomy • Role • Affiliation 12 Which of the following describes the role of code in the communication process? • To provide more detailed context for a message • To confirm that a message was received • To provide a consistent set of symbols containing information • To represent a particular concept in a message 13 Which of the following is most likely to create positive momentum in a conflict resolution process? • The parties decide to continue certain disagreements in order to decrease potential losses. • The parties decide to make a series of small agreements while continuing certain disagreements in order to balance their gains and losses. • The parties decide to avoid small agreements, and only focus on overall gains and losses. • Parties decide to make a series of small agreements in order to maximize potential gains. 14 Which of the following scenarios demonstrates an internal filter in the communication process? • Denise tells Jeff that she needs his report by noon, but Jeff has his headphones in. • Alice asks Maria what kind of pizza she wants, but Maria can't hear her over the television. • Kelly goes to a new restaurant for dinner, but the menu is written in a language she doesn't know. • Melanie's two-year-old son draws a picture, but Melanie can't tell what it is. 15 Role is part of which level in Maslow's hierarchy of needs? • Security • Esteem • Physiological • Self-actualization 16 Which of the following statements is the best definition of what it means to raise the reaction threshold? • Going with the flow instead of thinking of strategies in advance • Avoiding anything that the amygdala considers a threat • Telling a friend that something is no longer a threat • Teaching the amygdala to be less reactive at lower threat levels 17 Eric was a successful banker who frequently rode his bike to work to avoid having to park in the downtown area where his office was located. He brought his suit to the office in a shoulder bag and changed from his biking clothes before work. One morning, he entered the office and found his boss leading some new interns around. One of the interns looked at Eric and then asked Eric’s boss, “Why do you still use bike messengers when most things can be emailed or faxed?” Eric laughed and explained that he works at the bank but rides his bike to work. The intern believed that Eric was a bike messenger because of which of the following? • Unintentional communication • Verbal communication • Emotional bias • Cognitive dissonance 18 Lori and her brother, Aaron, always argued and could be very critical and insulting when they fought. Now adults, they were still hostile, but during their most recent argument, Lori decided to calm the situation by changing the way she spoke to Aaron. As Aaron shouted at her, Lori began to consciously take long, slow, deep breaths. Given the information above, what is the best explanation for why Lori began breathing differently? • To give herself time to think of a reply • To prepare to express anger constructively • To prepare to express anger non-constructively • To counter her body’s adrenaline response 19 Which of the following statements about the amygdala is true? • It can de-escalate conflict in intense situations. • It can be easily controlled. • Its role is to recognize potential threats. • It only produces an emotional response. 20 When an individual finds something valuable, he/she will see it as a __________, or an __________ if it is received from a given decision. • potential gain, incentive • potential loss, incentive • potential loss, inhibitor • potential gain, inhibitor 21 Security is a feeling an individual gets when there is an absence of which of the following? • Happiness • Threat • Confidence • Care 22 Which of the following describes the sequence of a successful communication process? • Codes are put into a message, then transmitted through a filter from the sender to the receiver. • Filters are replaced with symbols, then transmitted as a message between the sender and receiver. • Symbols are put into codes, then transmitted as a message from the sender to the receiver. • Symbols transmit information from the sender to the receiver via a filter. 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