WGU C846 : Post Assessment Exam Questions with accurate answers, graded A+

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WGU C846 : Post Assessment Exam Questions with accurate answers, graded A+ What are the purposes of error control? Each correct answer represents a complete solution. Choose all that apply. A) ... To identify faulty components B) To reassess the status of known errors that have not been resolved C) To identify and prioritize infrastructure, services, business processes, and information security events D) To manage known errors - ✔✔-To identify fault components To reassess the status of known errors that have not been resolved To manage known errors What is the function of all activities in the service value chain? A) To start with an uncomplicated approach and then carefully add controls, activities, or metrics when they're truly needed B) To transform inputs into outputs C) To increase the likelihood that ITSM initiatives will be successful D) To maintain alignment through a clear set of shared principles and objectives - ✔✔-To transform inputs into outputs Which of the following are the sources of information analysis for service-level management? Each correct answer represents a complete solution. Choose all that apply. A) Business metrics B) IT asset management C) Operational metrics D) Customer feedback - ✔✔-Business metrics Operational metrics Customer feedback Which of the following are the customer-service skills required for service-desk personnel? Each correct answer represents a complete solution. Choose all that apply. A) Effective communication B) Emotional intelligence C) Incident analysis and prioritization D) Business liaison - ✔✔-Effective communication Emotional intelligence Incident analysis and prioritization Select the answer that best completes the following statement. Opportunity and demand trigger activities within the ITIL SVS that lead to: A) a shared culture throughout the organization. B) organizational silos. C) the creation of value. D) organizational agility and resilience. - ✔✔-the creation of value. Ensuring continual improvement of products, services, and practices across all value chain activities is the key purpose of what value chain activity? A) Deliver and support B) Obtain/build C) Design and transition D) Improve - ✔✔-Improve What is the definition of an event? A) Any financially valuable component that can contribute to the delivery of an IT product or service B) The external conditions that influence or affect something. C) An unplanned interruption to a service or reduction in the quality of service. D) Any change of state that's significant to the management of a service or other configuration item. - ✔✔-Any change of state that's significant to the management of a service or other configuration item. Requirements and specifications for obtain/build, contract and agreement requirements for engage, knowledge and information about new and changed products and services from obtain/build, and performance information and improvement opportunities for improve are the key outputs of what value chain activity? A) Deliver and support B) Design and transition C) Plan D) Engage - ✔✔-Design and transition During what step of the continual improvement model should organizational change management and knowledge management practices be used to embed the changes in the organization and ensure that the improvements and changed behaviors are not at risk of reversion? A) Did we get there? B) How do we keep the momentum going? C) Where are we now? D) Take action. - ✔✔-How do we keep the momentum going? What specific area of the information and technology dimension takes into account criteria such as the availability, reliability, accessibility, timeliness, accuracy, and relevance of the information provided to users and exchanged between services? A) Information architecture B) Information engagement C) Strategic focus D) Workflow management system - ✔✔-Information architecture What is the term for a version of a service or other CI—or a collection of CIs—that's made available for use? A) Release B) Service request C) Deployment D) Utility - ✔✔-Release The four dimensions are constrained or influenced by external factors. These external considerations include which of the following factors? Each correct answer represents a complete solution. Choose all that apply. A) Social B) Technological C) Operational D) Political - ✔✔-Social [Show More]

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