WGU C846 Business of IT - Applications Questions and Answers Rated A

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WGU C846 Business of IT - Applications Questions and Answers Rated A Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses ar... e ____________IT. ✔✔dependent on Who developed ITIL? ✔✔The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? ✔✔Strategy Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets. ✔✔Customer A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). ✔✔Core Service A service that is needed in order to deliver a core service. ✔✔Enabling service A service that is added to a core service to make it more attractive to the customer. ✔✔Enhancing Service A team or group of people and the other resources or tools that are used to carry out a process or process activities. ✔✔Function A service provided by an IT service provider. An IT service consists of a combination of information technology, people, and processes. ✔✔IT Service The result of carrying out an activity, following a process, delivering an IT service, and so on. The term is used to refer to intended results, as well as to actual results. ✔✔Outcome A structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. ✔✔Process A means of delivering value to customers by facilitating the outcomes customers want to achieve, without the ownership of specific costs and risks. ✔✔Service A set of specialized organizational capabilities for providing value to customers in the form of services. ✔✔Service Management True or false: Measurement and metrics are part of the five major aspects of service design. ✔✔True True or false: People, process, products, and partners are four principles used to manage strategic outcomes. ✔✔False True or false: Service management systems and tools are part of the five key aspects of service design. ✔✔True True or false: Service design is solely concerned with the day-to-day enhancements and changes to service. ✔✔False True or false: Service design is free to design according to the technical needs of the IT department. ✔✔False Service pipeline, service catalog, and retired services are elements of which service management tool? ✔✔Service portfolio The structure of a system or IT service, inclu [Show More]

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