SHRM Exam 2021/2022 questions and answers rated A+

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Affinity Diagramming - ANSWER Data sorting technique Group categorizes & subcategorizes data until relationships are clearly drawn Balance Sheet - ANSWER Statement of organization's financial posi... tion at a specific point in time Business Case - ANSWER Presentation to management : - Specific problem exists -argues for proposed solution Business Intelligence - ANSWER Ability to use info to gain a deeper understanding of org & make sound business decisions Cilvil Law - ANSWER Legal system based on written codes (laws, rules, regulations) Code of conduct - ANSWER Principles that guide decision making & behaviors in org. Common Law - ANSWER Each case is considered in terms of how it related to legal decisions that already have been made (over time) Delphi Technique - ANSWER Decision making technique / anonymously / never meet face to face Due process - ANSWER laws are enforced only through accepted, codified procedures Extraterritoriality - ANSWER Right of foreigners to be protected by the laws of their own nation. Force Field Analysis - ANSWER -Group decision making tool designed to analyze the forces favoring/opposing a particular change -a factor is weighted, & the factors on each side are summed & compared Framing - ANSWER the way an issue is posed -audience sees it a certain way & persuaded to make decision certain way Gross Profit Margin - ANSWER Ratio of gross profit to net sales. high-context culture - ANSWER characterized by complex, usually long-standing networks of relationships -members share rich history of common experience -CHINA / JAPAN / FRANCE J-curve - ANSWER visualization of impact of change on productivity -when change is introduced there typically is a decreased in productivity & then gradual return or ideally, surpassing of previous levels of productivity Jurisdiction - ANSWER dhe official power to make legal decisions and judgments. low-context culture - ANSWER societies w/ less relationship histories - "Not personal, just business" -direct & say what they mean US / CANADA / UK Multi-criteria decision analysis (MCDA) - ANSWER Decision-making tool in which a team determines critical characteristics of a successful decision; a matrix is used to score each alternative and compare results. Net Profit Margin - ANSWER Ratio of net income (gross sales minus expenses and taxes) to net sales. Nominal Group Technique (NGT) - ANSWER a structured approach to group decision making that focuses on generating alternatives and choosing one -ALL PARTICIPATE Online Analytical Processing (OLAP) - ANSWER A method of querying and reporting that takes data from standard relational databases, calculates and summarizes the data, and then stores the data in a special database called a data cube. -enable users to analyze data quickly in a variety of diff ways. principled negotiation - ANSWER a general strategy that enables parties in a conflict to express their needs openly and search for alternatives to meet the needs of all parties without damaging their relationships Root Cause Analysis - ANSWER starts w/ result & work backwards to identify cause Rule of Law - ANSWER principle that the law applies to everyone, even those who govern Stakeholder concept - ANSWER Concept that proposes that any organization operates within a complex environment in which it affects and is affected by a variety of forces or stakeholders who all share in the value of the organization and its activities. trend analysis - ANSWER Statistical method that examines data from different points in time to determine if a variance is an isolated event or if it is part of a longer trend. Variance Analysis - ANSWER Statistical method that identifies the degree of difference between planned and actual performance. weighted mean - ANSWER average of data that adds factors to reflect the importance of different values unweighted mean - ANSWER raw average of data that gives equal weight to all values w/ no regard for other factors Alternate Dispute Resolution (ADR) - ANSWER methods of solving a problem by bringing in an impartial outsider but not using the court system Center of excellence (COE) - ANSWER leverages staff expertise in certain areas to improve the entire org's strategic performance chain of command - ANSWER the vertical line of authority that clarifies who reports to whom throughout the organization Codetermination - ANSWER Form of corporate governance that requires a typical management board and a supervisory board and that allows management and employees to participate in strategic decision making. Co-employment or Joint Employment - ANSWER organization shares responsibility and liability for their alternative workers with an alternative staffing supplier conciliation and mediation - ANSWER When a third party person facilitates a discussion to help two parties resolve a conflict or labor dispute and reach an agreement (compromise). Cosourcing - ANSWER Arrangement in which an enterprise and a vendor share different tasks within a larger complex, often strategic responsibility. Dedicated HR - ANSWER Allows businesses with different strategies in multiple untiles to apply HR expertise to each unit's specific strategic need. Enterprise Resource Planning (ERP) - ANSWER a suite of applications called modules, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform Formalization - ANSWER the presence of rules and regulations governing how people in the organization interact Functional HR - ANSWER HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed, and interact with employees. functional structure - ANSWER groups together people with similar skills who perform similar tasks Geographic Structure - ANSWER Organizational structure in which geographic regions define the organizational chart. Judgmental forecasts - ANSWER Use of information from past and present to predict future conditions. Line units - ANSWER Work groups that conduct the major business of an organization. lock out - ANSWER action where management refuses to let workers who are making demands into the workplace matrix structure - ANSWER An organizational structure that simultaneously groups people and resources by function and by product. EE reports to 2 managers than 1. Picketing - ANSWER The gathering of striking workers at a business site as a sign of protest [Show More]

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