Dyer Final Test Questions | 100% Correct Answers

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this builder of CQI Defined quality as "Fitness for use, which includes being free from deficiencies and meeting customers' needs." - ✔✔Juran the second pillar of the cqi model focuses on what o... f the following? - ✔✔both A and B ( process Improvement and are we doing things right?) this strategic approach to Quality is also known as Focused planning, policy development, or strategic quality planning. This approach is known as? - ✔✔Hoshin In the process Improvement efforts, what does acronym FOCUS stand for? - ✔✔find, organize, clarify, understand, select what Improvement methodology is used to eliminate activities that do not add value, and relies various methods and tools including problem solving and statistical techniques to find waste? - ✔✔lean benchmarking Compares the organization's performance in various operational and clinical measures to reference standards and Industry "best practices." - ✔✔true this occurs when the index ratio of outputs to inputs increase and conformance and expectation quality is maintained or enhanced. This is known as which of the following? - ✔✔productivity Improvement from the CQI perspective, customers are not only patients and external stakeholders but also internal users of a department, unit, or an individual's outputs - ✔✔true ISQ9000 standards do not Define quality- the organization does that [Show More]

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