CNA Exam Review: Role of the Nurse Aide | 87 Questions | 100% Correct Answers & Explanations

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Assertive communication can be described by what quality? - ✔✔A.Aggressive B.Demanding *C.Firm* D.Loud Being assertive means being firm, not rude. Assertive behavior and communication can hel... p nurse aides get their jobs done and stand by their principles. A volunteer goes to the nursing home every month to read to some of the clients. The volunteer asks the nurse aide what is wrong with one of the clients. What is the most appropriate response from the nurse aide? - ✔✔A."Just go look at his chart." B."Why don't you ask him yourself?" *C."I can't talk about any of the clients."* D."I'll tell you later in a private room." The nurse aide is not allowed to talk about the clients to other people. It violates the client's right to privacy and confidentiality. A nurse aide who listens to a client's concerns is an example of what component of communication? - ✔✔A.Message B.Feedback *C.Receiver* D.Sender In the communication process, the sender is the one speaking (or sending the message), and the receiver is the one listening (or receiving the message). The message is the information being transferred, and feedback is clarification of the message. When communicating with a deaf client, it is inappropriate to: - ✔✔A.write messages on paper B.use a sign language interpreter C.let the client read lips *D.shout in the client's ear* When a client is deaf, he or she cannot hear anything, not even shouting. Shouting at any client is rude and unprofessional. The best way for a nurse aide to communicate with a deaf client is to write messages to each other on paper. Deaf residents should be provided a notebook and pen. [Show More]

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