BUSINESS BSBWOR203 Assessment - Rayssa. BSBCMM201 Communicate in the Workplace & BSBWOR203 Work effectively with others

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1b. Your job is to coordinate a charity drive for a retirement village. § Who could you seek information from? § What documents from last year’s event could you use to collect information for t... his event? 2a. Identify three (3) communication methods and three (3) types of communication equipment used in a workplace. Communication Methods Communication Equipment 2b. Provide one (1) communication method and any relevant equipment that would be required to communicate with: i. internal staff ii. external contractorsILSC Business College: BSBCMM201 BSBWOR203 Assessment Version 7 0917 Page 5 of 27 3. You are working in a customer service role and have just received a phone call from a dissatisfied customer. What types of listening and verbal skills are most appropriate to understand the problem correctly? [Show More]

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