Capella UniversityPM FPX 5332PM-FPX5332_TateDonald_Assessment 5-

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Quality Policy A quality policy is essentially a brief statement that aligns with an organization’s purpose and strategic directions. It provides a framework for quality objectives, it incorporate... s the firm’s vision, mission statement and core value. Project quality is a key determiner of customer satisfaction which is a key determiner of a project success. Therefore, nothing about quality can be taken lightly in the project. The project manager must know the expectation of quality for the project. The project manager and project team leaders must identify the requirements of planning and determine how the requirements may be met and identify the cost and time demands to meet the requirements. Employees must be made aware of their individual contribution is important to the firm’s overall success and commitment to quality. Top management is responsible for establishing, documenting, and communicating the quality policies and making them available to relevant interested parties. The quality policy of the firm may follow a formal approach such as Total Quality Management (TQM), or it may have it owns direction and approach to satisfy the demand for quality. The project team should adapt the quality policy of the firm to guide the project implementation, this ensures the project deliverables. Cosmo, Inc. policy is defined and strongly driven by the following management principles:  Build a mutually profitable relationship with our customers, ensuring their long-term success, through understanding of their needs.  Achieve the firm’s commitments for quality and cost.  Enhance the systematic research and use of best preven [Show More]

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