WGU C846: Quizzes, Top Exam Questions and answers, rated A+, verified,

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WGU C846: Quizzes, Top Exam Questions and answers, rated A+, verified, The SVS (service value system) represents how: A) the various components and activities of the organization work together t... o facilitate value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create value for consumers. - ✔✔-the various components and activities of the organization work together to facilitate value creation through IT-enabled services. The ultimate outcome of the service value system is: A) reliable applications that enable a higher level of throughput. B) products that are delivered more frequently so the customer can benefit from added functionality. C) a value that is experienced through IT-enabled products and services. D) IT-enabled service that includes high-quality products and supporting services. - ✔✔-a value that is experienced through IT-enabled products and services. ___________ helps to codify the organization's culture and behavior, from strategic decision making to day-to-day operations. A) Continual improvement B) ITIL guiding practice C) ITIL guiding principle D) ITIL service value chain - ✔✔-ITIL guiding principle The four dimensions model is used to ensure: A) that the four steps of IT service development and provider are followed. B) a complete and profitable approach to service management. C) that the organization's SVS remains balanced and effective. D) a rational and prudent approach to IT service management. - ✔✔-that the organization's SVS remains balanced and effective. Which of the following are not parts of the four dimensions model? A) Information and technology B) Organizations and processes C) Value streams and processes D) Partners and suppliers - ✔✔-Organizations and processes Which component describes how the components and activities of an organization interact to create value through IT-enabled services? A) SWOT B) CSF C) SVS D) SIAM - ✔✔-SVS Which of the following components of the ITIL SVS enables organizations to adapt to the changing demands of stakeholders effectively, efficiently, and expediently? A) Continual improvement B) ITIL service value chain C) Governance D) ITIL guiding practice - ✔✔-ITIL service value chain All of the following are the core components of the ITIL SVS except for which one? A) Continual improvement B) ITIL decisions C) ITIL practices D) Governance - ✔✔-ITIL decisions Service management is a set of specialized organizational _____ for enabling value for customers in the form of services. A) products B) capabilities C) assets D) resources - ✔✔-capabilities A _______ is a means of enabling value co-creation by facilitating outcomes desirable to customers— without their having to manage cost and risk. A) information B) process C) service D) product - ✔✔-service Value is defined as: A) a perception that a service provider receives when the service is doing what they want. B) the perceived benefits, usefulness, and importance of something. C) a perception that is always delivered by service providers. D) quantifiable in terms of cost/benefit to the consumer. - ✔✔-the perceived benefits, usefulness, and importance of something. Service consumption includes: A) possibly supplying of goods. B) fulfillment of agreed-upon service actions. C) management of the provider's resources configured to deliver the service. D) possibly acquisitions of goods. - ✔✔-possibly acquisitions of goods. _______ are configurations of an organization's resources that are created and supplied by the organization to offer value to the organization's consumers. A) Values streams B) Processes C) Products D) Technologies - ✔✔-Products ______ is the functionality offered by a product or service to meet a particular need. A) Value co-creation B) Value C) Warranty D) Utility - ✔✔-Utility Which of the following is not a true statement about a risk? A) It makes the achievement of objectives more difficult. B) It is a possible event that could cause harm or loss. C) It implies an uncertainty of outcome. D) It measures the probability of only negative outcomes. - ✔✔-It measures the probability of only negative outcomes. Who among the following authorizes the budget for the consumed service? A) User B) Consumer C) Sponsor D) Customer - ✔✔-Sponsor A service consumer is a generic role that can include one or more specific roles, such as: A) users, customers, and sponsors. B) customer, provider, or technician. C) internal customers, external customers, and suppliers. D) suppliers, customers, and decision-makers. - ✔✔-users, customers, and sponsors. What is a tangible or intangible deliverable of an activity? A) Output B) Utility C) Value D) Outcome - ✔✔-Output Which of the following is not one of the six factors of the acronym PESTLE? A) Social B) Technical C) Political D) Economic - ✔✔-Technical According to the organizations and people dimension, when dealing with customers, staffing and training employees, and interfacing with suppliers and partners, attention should be paid to: Each correct answer represents a complete solution. Choose all that apply. A) required skills and competencies of individuals/teams. B) clear escalation paths for unresolved issues. C) leadership styles needed to lead and motivate staff. D) communication and collaboration skills. - ✔✔-required skills and competencies of individuals/teams. leadership styles needed to lead and motivate staff. communication and collaboration skills. The _______________ dimension encompasses an organization's relationships with other organizations involved in the design, development, deployment, delivery, support, and continual improvement of services. A) Organizations and people B) Value streams and processes C) Partners and suppliers D) Information and technology - ✔✔-Partners and suppliers Which of the following is not one of the four dimensions of service management? A) Value streams and processes B) Management and leadership C) Information and technology D) Partners and suppliers - ✔✔-Management and leadership A set of interrelated or interacting activities that transform inputs into outputs is known as what? A) Value B) Information C) Utility D) Process - ✔✔-Process The ____________ dimension of service management includes the elements such as formal organizational structure, roles and responsibilities, all of which are related to the creation, delivery, and ongoing improvement of service. A) information and technology B) partners and suppliers C) value streams and processes D) organizations and people - ✔✔-organizations and people Which service dimension is focused on workflow management systems? A) Organizations and people B) Information and technology C) Partners and suppliers D) Value streams and processes - ✔✔-Information and technology Which service dimension is focused on inventory systems? A) Value streams and processes B) Organizations and people C) Information and technology D) Partners and suppliers - ✔✔-Information and technology Which of the following is the key characteristic of cloud computing? A) Network access B) On-demand availabilit [Show More]

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