NR510.Week 5 Discussion Part 1&amp

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NR510.Week 5 Discussion Part 1&amp Week 5: Conflict at the Office Discussion You are a family nurse practitioner working in an outpatient primary care office of a large hospital system. The practice... has been operating for over 15 years, and many of the administrative and clinical staff were hired when the practice opened. You have been in the practice for less than 3 months. In that short amount of time, you have witnessed several of the clinical staff engaging in heated arguments with each other, sometimes in patient areas. You overhear an argument occurring today between two staff. You pick up a patient's chart and notice a very low blood pressure that the medical assistant failed to notify you about. When you confront the MA, she states that she was going to report the vital signs to you when she became engaged in the heated argument you overheard and forgot to notify you. Unfortunately, this pattern of behavior is not unusual in this practice. Working with staff who cannot cooperate effectively can negatively influence your ability to spend time with patients, can impede the flow of patients through the office, and could impact patient safety. Discussion Question: What is your response to the medical assistant? What actions do you take to redirect the flow away from arguments and back to patient care? Provide rationales and evidence to support your decisions. Conflict occurs more often than not and can arise in both our personal lives and place of employment. No one likes to address a conflict, but when it is not addressed or resolved, negative consequences can quickly become problematic. As delineated in this week’s case study, the medical assistant failed to notify the nurse practitioner of a patient’s low blood pressure because a conflict arose; therefore, potentially impacting patient safety. All members of the health care team have the responsibility to act in a professional manner and place patient safety as their highest priority in the clinical setting. Although conflict is an unavoidable characteristic of the workplace setting, the style with which the individual manages conflict is important to how it affects workers and patient outcomes (Johansen, 2014). According to Johansen (2014), to effectively and efficiently resolve a conflict, an individual must assess the nature … ……………………………………CONTINUED………………………………………… [Show More]

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