WGU C846 ITIL, Business of IT C846 Already Passed

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WGU C846 ITIL, Business of IT C846 Already Passed Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. �... ��✔dependent on Who developed ITIL? ✔✔The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? ✔✔Strategy A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). ✔✔Core Service Someone who buys goods or services. The customer of an IT service provider is the person or group that defines and agrees on the service-level targets. ✔✔Customer A service that is needed in order to deliver a core service. ✔✔Enabling Service A service that is added to a core service to make it more attractive to the customer. ✔✔Enhancing Service A team or group of people and the other resources or tools that are used to carry out a process or process activities. ✔✔Function A service provided by an IT service provider. An IT service consists of a combination of information technology, people, and processes. ✔✔IT Service The result of carrying out an activity, following a process, delivering an IT service, and so on. The term is used to refer to intended results, as well as to actual results. ✔✔Outcome A process is a structured set of activities designed to accomplish a specific objective. A process takes one or more defined inputs and turns them into defined outputs. ✔✔Process Services are a means of delivering value to customers by facilitating the outcomes customers want to achieve, without the ownership of specific costs and risks. ✔✔Service A set of specialized organizational capabilities for providing value to customers in the form of services. ✔✔Service Management Complete the sentence by filling in the missing word: ITIL is a framework of common best practices that provide ___________ for customers. ✔✔value Complete the sentence by filling in the missing word: Service management provides a standardized approach that ensures ___________ for IT delivery. ✔✔Best Practices "How do we truly create value for our customers?" is a question answered by which lifecycle stage? ✔✔Service Strategy "How can we make a case for strategic investment?" is a question answered by which lifecycle stage? ✔✔Service Strategy "How do we resolve conflicting demands for resource?" is a question answered by which lifecycle stage? ✔✔Service Strategy "What services should we be offering and to whom?" is a question answered by which lifecycle stage? ✔✔Service Strategy Utility is defined as what? ✔✔Fit for purpose [Show More]

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