System Administration and IT Infrastructure Services. Week 6: Final Project Solved Correctly

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You're doing systems administration work for Network Funtime Company. Evaluate their current IT infrastructure needs and limitations, then provide at least five process improvements and rationale be... hind those improvements. Write a 200-400 word process review for this consultation. Remember, there's no right or wrong answer, but make sure to provide your reasoning. Software Company: Network Funtime Company is a small company that builds open-source software. The company is made up software engineers, a few designers, one person in Human Resources (HR), and a small sales team. Altogether, there are 100 employees. They recently hired you as a system administrator to come in and become their IT department. When a new person is hired on, the HR person purchases a laptop for them to do their work. The HR representative is unfamiliar with what type of hardware is out there; if a new employee requests a laptop, the HR person will purchase the cheapest option for a laptop online. Because of this, almost everyone has a different laptop model. The company doesn't have too much revenue to spend, so they don't order laptops until someone gets hired at the company. This leads to a few days of wait time from when someone starts to when they can actually work on a laptop. The company doesn't label their computers with anything, so if a computer is missing or stolen, there's no way to audit it. There's no inventory system to keep track of what's currently in the fleet. Once a computer is purchased, the HR person hands it to the new employee to set up. Software engineers that use Linux have to find a USB drive and add their preferred distribution to the laptop. Anytime someone needs something from HR -- whether it's office related or tech related -- they email the HR representative directly. When a new employee gets a machine, they're given logins to use cloud services. They get a personal orientation with HR to make sure they can login. This requires the HR person to block off a few hours for every new employee. If an employee forgets the login to their machine, they have no way to retrieve a password and they have to reimagine their machine. Employees don't have a strict password requirement to set for their computers. [Show More]

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