CHAA Master Study Guide 1 | 40 Questions with 100% Correct Answers | Updated & Verified

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Customer service impressions are formed by the staff's ______ and _______ towards them. - ANS - attitude and behavior _______ may be any patient, family member, visitor, physician, other hospital, p... ersonnel, third party payer, vendors, suppliers, etc. - ANS - Customers Internal customers are people in other _______ , fellow ______, management, information services, etc. within the __________ who all work together in caring for the patient. - ANS - departments, employees, organization External customers are those _________ the organization who all work with us in caring for patients. - ANS - outside Demonstrating __________ is equally as important as assuring a clean and accurate claim is generated. - ANS - compassion Three key questions to handling customer issues: - ANS - A. What is the Problem B. What has the customer attempted to do to correct the problem C. What would the customer like to see as an outcome [Show More]

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