WGU C215: Pre-Assessment Questions and Answers Already Passed. Rated A

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WGU C215: Pre-Assessment Questions and Answers Already Passed b ✔✔Which definition used for quality evaluates how well a product performs its intended function? a. Psychological criteria b. F... itness for use c. Value for price paid d. Support services c ✔✔Which total quality management (TQM) process was developed to stress management's responsibility for quality? a. Statistical quality control charts b. Fitness quality for use c. 14 points for quality improvement d. Product design quality a ✔✔Which total quality management (TQM) process consists of 13 published standards and guidelines? a. ISO 9000 b. ISO 9001 c. ISO 1400 d. ISO 9002 a ✔✔A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue? a. Checklistb. Flowchart c. Scatter diagram d. Control chart d ✔✔Which quality control tool should be used to monitor the current status or end result of a process? a. Scatter diagram b. Flowchart c. Checklist d. Control chart d ✔✔Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process? a. Baseline for managing quality process; investment in preventative costs; budgeting b. Reward employees; motivate staff performance; manage operations planned changes c. Review and recommend product changes; satisfy customer needs; open communication d. Enhance competition; understand consumer preferences; maintain communication with operations c ✔✔What is the common theme in total quality management (TQM) across all functions in an organization? a. To ensure profit from product changes b. To enhance management software c. To satisfy customer needs d. To reward people rather than teams a ✔✔Which concept of variation measures the central tendency of a set of data? a. Mean b. Variable c. Standard deviation d. Rangea ✔✔What do assignable causes of variation indicate? a. Out-of-control signals were found in the process. b. Equipment was found to be out of control. c. Human resources found an operator was at fault. c. A computer virus was found in the system. c ✔✔Which continuous improvement method does C pk measure? a. Parts per million on the capability index b. The most common measurement process c. How close one is to a target and how consistent one is with the average performance d. What a process is capable of and how long it will take to conclude a, b ✔✔What are two important aspects of Six Sigma? a. Technical tools b. People involvement c. Facility location d. Job design d ✔✔Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times? a. Screen patients and send the last 25 to another facility b. See each patient in the order in which they arrived c. Screen patients and schedule follow-up appointments for those who have the most serious injuries d. Screen patients and fast-track those with minor ailments b, c ✔✔Which two factors affect a service location decision? a. Closeness to manufacturing facilities b. Quality-of-life issuesc. Proximity to customers d. Warehouse storage a ✔✔What is a key factor of a location analysis for a service company? a. Proximity to customers b. Effective capacity c. Best operation level d. Relations with community a ✔✔What helps an organization identify and plan the actions necessary to meet current and future customer demands? a. Capacity planning b. Software development c. Current economic conditions d. Production capacity d ✔✔Which capacity planning measurement tells how much capacity a company is using? a. Design capacity b. Capacity focus c. Effective capacity d. Capacity utilization a, c ✔✔Which two statements are true about effective capacity? An effective capacity is lower than design capacity. An effective capacity maintains a minimum output rate under normal conditions. An effective capacity is a permanent measure used to achieve design capacity. An effective capacity is a temporary measure used to achieve design capacity. d ✔✔When is capacity measurement at the best operating level? a. At maximum capacityb. When the total cost is minimized c. At the minimum point of the cost curve d. When the average unit cost is minimized a, c ✔✔Which two capacity measurement concepts should a firm consider when conducting a location analysis? a. Proximity to sources of supply b. Building employee relations c. Site considerations d. Throughput time a ✔✔What is a major factor in the decision to locate a business near its primary market territory? a. Proximity to customers b. Proximity to labor c. Proximity to parks d. Proximity to a community center d ✔✔A manufacturing company decides to open a new distribution center location in order to minimize distribution costs to warehouses or stores. What tool should the manufacturing company use to determine where the new distribution center should be located? a. By using the transportation method b. By using the load-distance model c. By using the break-even analysis d. By using the center-of-gravity approach a, d ✔✔Which two types of operations include repetitive processes? a. Continuous process b. Batch process c. Project processd. Line process c, d ✔✔A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options. Which two operational processes would suit this shop? a. Line process b. Continuous process c. Batch process d. Project process a ✔✔What is a bottleneck in a flowchart? a. The longest task in the process b. Multiple storage areas c. The point where production is evened out d. Two stages operating independently c ✔✔Which formula would compute process velocity? a. Output/input b. Actual output/standard output c. Throughput time/value-added time d. Time a resource is used/time a resource is available d ✔✔Which formula would indicate that a fast-food restaurant was performing at, above, or below its benchmark? a. Output/input b. Throughput time/value-added time c. Time a resource is used/time a resource is available d. Actual output/standard outputc ✔✔In which organizational layout would one expect to see items arranged by type? a. Hybrid b. Fixed c. Process d. Product a ✔✔A construction company produces furnished pre-fabricated manufactured homes. The production manager has discovered the following challenges within one of the facilities: • Production qualities are low and only a small number of homes are built efficiently. • The facility space allows for low handling of materials. • There is limited space available for employees to operate. Which hybrid layout should be used to address the company's needs? a. Group technology b. Manufacturing technology c. Statistical reduction control d. Process performance metrics d ✔✔Which instrument would use an allocation process for space requirements in an industry scenario? a. Rectilinear distance b. From-to matrix c. Relationship chart (REL) d. Block plan d ✔✔What would be an organization's next step after it has [Show More]

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