2021/2022 United HealthCare - Ethics and Compliance V2:

Document Content and Description Below

1. In terms of events, which of the following is true? A) Agents must report formal marketing/sales events only to UHC B) Agents must report informal marketing/sales events only to UHC C) Agents mu... st report all marketing/sales and educational events to UHC D) Agents must report formal and informal marketing/sales events only to UHC {{Ans- B 2. Whose email address may the agent enter into the LEAN enrollment application? A) The consumer's or another individual's provided by the consumer, such as a friend's or relative's B) Only the consumer's (or leave it blank) C) Either the consumer's or the agent's, but only if the consumer authorizes it {{Ans- B) Only the consumer's (or leave it blank) 3. Which election period runs from October 15 to December 7 and allows consumers to elect to join a Medicare Advantage Plan or switch to a different plan? A) Special Election Period (SEP) B) Initial Coverage Election Period (ICEP) C) Open Enrollment Period (OEP) D) Annual Election Period (AEP) {{Ans- D) Annual Election Period 4. Dino, an agent, received a phone call on Sept. 29 from a consumer interested in Medicare Advantage plans for the new year. Dino proceeded to verify the consumer's Medicare eligibility, describe the costs and benefit coverage of the plan, and explained that he could not accept an enrollment application until Oct. 15. What did Dino do that was NOT compliant? A) Dino did nothing that was non-compliant B) Dino refused to take the enrollment application until Oct. 15 C) Dino presented a plan prior to Oct. 1 {{Ans- C) Dino presented a plan prior to Oct. 1 5. You have scheduled an appointment and obtained a Scope of Appointment ( SOA) form to discuss Medicare Advantage Plans with a consumer. When you arrive at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should you do? A) Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA B) Ask the consumer's friend to complete the SOA and schedule a separate appointment C) Tell the consumer that you will come back on another day D) Ask the consumer's friend to leave since she had not scheduled the appointment. {{Ans- A) Before you can start the appointment with both consumers, ask the consumer's friend to complete an SOA [Show More]

Last updated: 1 year ago

Preview 1 out of 13 pages