USPS Exam 421 Window Clerk Practice Latest Update Already Passed

Document Content and Description Below

USPS Exam 421 Window Clerk Practice Latest Update Already Passed USPS Mission Correct Answer-Provide, trusted, affordable, universal 24-Hour Clock Correct Answer-Improve effectiveness through stand... ardization & innovation. End-to-end process to ensure mail is Collected, distributed, and delivered. USPS runs on this. Delivery Methods Correct Answer-Planes, trucks, cars, boats, bicycles, snow mobiles, mules. APC Correct Answer-Automated Postal Centers Automated Postal Centers Correct Answer-Self-serve kiosks, commercial retail outlets, banks, ATMs. Mail Arrival Profile Correct Answer-Determines operational startup & staffing. CET Correct Answer-Critical Entry Time Clearance Time Correct Answer-Mail is cleared for dispatch. 18:00 Correct Answer-Carriers in from street. 20:00 Correct Answer-80% of collection mail should be cancelled at the P&DC. 23:00 Correct Answer-Out of primary processing. 24:00 Correct Answer-Secondary Operations Complete 04:00-09:00 Correct Answer-Distribute to DDC/DDU 07:00 Correct Answer-100% of DPS 2nd pass complete. Core Responsibility Correct Answer-Security, Sanctity, Preserve, Protect - Instills customer confidence, projects positive public image, maintains competitive advantage, protects privacy. PolicyNet Correct Answer-Online resource to find handbooks, manuals, publications. Directives Correct Answer-Policies, Procedures, Regulations - Effects in four ways: productivity, revenue, legal liability, customer service. DMM Correct Answer-Domestic Mail Manual Domestic Mail Manual Correct Answer-DMM - Policies, procedures and regulatins for domestic mail. Information on extra services, postage prices, mail classes. IMM Correct Answer-International Mail Manual International Mail Manual Correct Answer-IMM - Mailing conditions for each country, also includes a list of countries. ASM Correct Answer-Adminstrative Support Manual Administrative Support Manual Correct Answer-Policies, procedures for adminstrative and support functions. Information covering audits, investigations, communication, facilities, equipment and privacy. POM Correct Answer-Postal Operations Manual Postal Operations Manual Correct Answer-Operations function of field organizations. Information regarding retail, philatelic, collection, mail processing, transportation, delivery, vehical operation. ELM Correct Answer-Employee & Labor Relations Manual Employee & Labor Relations Manual Correct Answer-Personnel policies and regulations. Employee placement, pay, benefits, training, health and environment, labor relations. F101 Correct Answer-Field Accounting Procedures AS or MS Correct Answer-Handbook ID for Administrative Support Manual (ASM) DM Correct Answer-Handbook ID for Domestic Mail Manual (DMM) EL or P Correct Answer-Handbook ID for Employee & Labor Relations Manual (ELM) M Correct Answer-Handbook ID for Postal Operations Manual (POM) or Administrative Support Manual (ASM) PO Correct Answer-Handbook ID for Postal Operations Manual (POM) Publications Correct Answer-Primarily for public, marketing and mail guidelines. Postal Bulletin Correct Answer-Official source of updates and amendments to current directives. Can be accessed through PolicyNet. Biweekly. Postal Forms Correct Answer-Can be searched by title or number. Website also provides links to OPM, GSA, TSH, OSHA, OWCP. Publication 223 Correct Answer-Information regarding directives and forms catalog. #1 Business Goal Correct Answer-Strengthening customer relationship. Value, Exceptional Service, Reliability Correct Answer-Will increase revenue, missed opportunity is missed revenue, quality end-to-end service. Building Customer Relationship Correct Answer [Show More]

Last updated: 1 year ago

Preview 1 out of 40 pages