Project Communication and Documentation .Fontbonne University - BUS 566SM - Chapter 12. ALL ANSWERS 100% CORRECT ( GRADED A)

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CHAPTER 12 Project Communication and Documentation QUESTIONS 1. Discuss why oral communication is important to project success, and describe several ways of enhancing such communication. 2. Dis... cuss why written communication in the form of memos and external letters is so important to project success, and describe several ways of enhancing such communication. 3. Why are listening skills important in effective communications? How can you improve your listening skills? 4. For the next few days, observe the body language of the people with whom you communicate. Describe some of the positive and negative things they do. 5. Discuss why it’s important to be sensitive to the diverse composition of a project team, especially with regard to communication. 6. What is the purpose of status review meetings? When should they be conducted? What should be covered at such meetings? 7. Why are problem­solving meetings conducted? Who should call such meetings? Describe the approach that should be followed. 8. What is the purpose of technical design review meetings? What are the two different types of technical design reviews? Who participates? What should be covered in each type of meeting? 9. What should be done before a meeting to properly prepare for the meeting? What should be done during a meeting to ensure that the meeting will be effective? 10. If you were asked to advise someone on how to prepare for and deliver an important presentation, what would you say? For each step listed, state why it is important. 11. Why are progress reports an integral part of project communications? What should they include? How are they different from a final report? 12. Why is it important to control the changes made to project documents? How can you achieve effective control? . WORLD WIDE WEB EXERCISES CASE STUDY #1 OFFICE COMMUNICATIONS Answers to Case Questions 1. What are some of the communication problems? 2. What should Cathy do? What do you think Joe will do? 3. How could Cathy and Joe have handled this situation better? 4. What could have been done to prevent the communication problem between Cathy and Joe? Group Activity CASE STUDY #2 INTERNATIONAL COMMUNICATIONS . Answers to Case Questions 1. What are the communication errors Samuel made? 2. What should Angelique do when she gets the phone call from Penny asking her to come to Dallas to meet with Samuel? 3. Is there anything more Michael could have said or done in his conversation about Angelique’s phone call? Should Penny do anything about Samuel’s communication style and insensitive comments? 4. What would be the elements of a good communication plan for managing a multinational project such as this? Group Activity Have participants in the class act out this scenario. Immediately afterward, have a class discussion that addresses the questions above. [Show More]

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