COM 312 Exam 33 Questions with Verified Answers,100% CORRECT

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COM 312 Exam 33 Questions with Verified Answers Different types of stress - CORRECT ANSWER -Hypostress- stress about not having anything to do -Hyperstress- stress about too many different thing... s, can not handle it -Eustress- positive type of stress that is motivating -Distress- complete loss of control of the situation and can not figure out the source of the stress Anger - CORRECT ANSWER -Strong feeling of displeasure, means of trying to get something done by forcing a chance in a target's behavior -Used to cover up emotions that feel more vulnerable to us -Secondary emotion -Can be used constructively with righteous emotion (angry that people are being treated badly is an example) -Known as the "alarm clock" emotion 3 common ways people manage anger - CORRECT ANSWER -Anger-in: tend to be avoiders and accommodaters and do not show anger -Anger-out: expressed anger to others; vocal and/or physical -Anger-controllers: You controlling anger and how you express it and not letting the anger control how you express yourself Responding to other's anger - CORRECT ANSWER -Stay calm, listening, diffuse anger -try and acknowledge source of anger -sometimes, best way to handle situation is to remove yourself from the situation Relational Transgressions - CORRECT ANSWER Problematic situations in which core rules of relationship are violated and they leave emotional residues Core relational rules - CORRECT ANSWER Expectations for the ways that we should behave in a given relationship Forgiveness - CORRECT ANSWER cognitive (mental process) process that consists of letting of of feelings of revenge, and desire to retaliate Reconciliation - CORRECT ANSWER Behavioral (physical behaviors) process in which we take actions to restore a relationship to create a new one following forgiveness -forgiveness happens before reconciliation 5 steps to forgiveness - CORRECT ANSWER 1. Account and the apology 2. Acceptance of an account and apology or accept that it's not going to happen 3. Forgiveness may or may not be communicated 4. Transforming the relation if desired 5. Actions confirm the forgiveness and reconciliation Tangible conflict issues - CORRECT ANSWER -physical things in a conflict that often have to do with scarce resources -often think you can get all or none BATNA - CORRECT ANSWER -Best alternative to negotiation agreement -back up plan, realistic and specific goals Cooperative negotiation - CORRECT ANSWER Works best when parties trust each other and believe everything can be satisfied Competitive negotiation - CORRECT ANSWER -Start high, concede slowly, exaggerate value of what you are giving up -Often involves tangible issues Workplace bullying: 4 characteristics - CORRECT ANSWER -duration -power disparity -intensity -repetition Intractable issues - CORRECT ANSWER Really difficult to resolve because it involves conflicting worldviews and conflicts Worldview - CORRECT ANSWER -How we interpret the world around us -values -beliefs -rituals -worldview helps us describe what we see and prescribe what we do Nationalism - CORRECT ANSWER believing that your country is the best and therefore should rule the world and exterminate any differences Patriotism - CORRECT ANSWER the quality of being patriotic; vigorous support for one's country.- -willingness to protect the nation The "other" - CORRECT ANSWER Have different worldviews -in groups and outgroups Responses to the "other" - CORRECT ANSWER -Demonize, colonize, generalize, and vaporize Negotiating with objective criteria - CORRECT ANSWER -frame each issue as a joint search between the 2 of you for objective criteria you can use -reason and be open to reason -never yield to pressure, only principle Forms of objective criteria - CORRECT ANSWER Fair standards, fair procedures How to look for mutual gains - CORRECT ANSWER Ask for preferences, make their decision easy Barriers to inventing options for mutual gain - CORRECT ANSWER -Premature judgement -searching for single answer -assumption of a fixed pie Dispute - CORRECT ANSWER conflict that has reached a point where the parties are unable to resolve the issue by themselves due to a breakdown in communication, and normal relations are unlikely until the dispute is resolved Mediator - CORRECT ANSWER a neutral third party who has no decision-making power regarding the outcome of the mediation Role of mediator - CORRECT ANSWER -basically, mediators attempt to create a nonthreatening and constructive environment to encourage the disputants to communicate, cooperate, and work out their own mutually satisfying solution Mediator skills - CORRECT ANSWER -mediators should be unbiased and are expected to be neutral -they should not only have a personal connection to either disputant, but she or he should also make an effort to suspend judgment during the negotiation -equalize speaking time, give attention to both parties -all mediators must contain confidentiality because builds trust and self-disclosure -must be competent in communication -mediators are trained to facilitate communication -mediators are open-minded Mediation process - CORRECT ANSWER -one or both disputants seek mediation, or a mediator talks them into it (intake process) -the mediator brings the disputants together, provides a list of rules that govern the mediation, and makes an opening statement -following the mediators' opening statement, each person is asked to take a few minutes to describe the dispute from his or her point of view without interruption -the mediator finds common ground on which to build agreement -the mediator writes up the final agreement -the mediator ends the mediation Work-life conflict/balance - CORRECT ANSWER Obligations and responsibilities at work and at home Goal Difference - CORRECT ANSWER -instrumental/task -relationship conflict -identify conflict -process conflict Bargaining range conflict - CORRECT ANSWER -Aspiration point (the most you think you can get) -Resistance point (as low as you are willing to go) -Bargaining range (everything in between) Negotiation (minimax principle) - CORRECT ANSWER Where you either minimize losses or try and maximize gains [Show More]

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