COM 312 Test 2: Questions & Answers: Latest Updated Solution

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What are emotions? (Ans- 1) a felt physiological experience in the body 2)thinking and interpretation is based on our appraisal of what has happened 3)emotional expressions involving verbal & no... nverbal How are emotions most often expressed? (Ans- non-verbal cues What do emotions do in conflict? (Ans- provide motivation, can alert us to problems, vary within the conflict, some relationships become defined by emotional expressions What are the general misconceptions of emotions? (Ans- irrational, uncontrollable, hinder decision-making, should be ignored to resolve conflict, for the powerless, escalate conflict What is anger? (Ans- a morale emotion that is connected with a perceived unfairness/ injustice What does venting do? (Ans- increases anger What is fear and anxiety? (Ans- fear threatens your identity, relationship, well-being & your position and is associated with anxiety What is hurt? (Ans- a perceived injury, difficult to experience without blame What is the most common hurt emotion in close relationships? (Ans- betrayal of confidence What do emotions trigger? (Ans- familiar patterns What is needed in order to effectively engage with emotions in conflict ? (Ans- maturity Do emotions help or hinder decision-making, if you know how to deal with them? (Ans- They help in decision-making What is an XYZ statement? (Ans- when you do X in a situation Y I feel Z What does middle-way mean? (Ans- to verbally state/describe the anger, focus on the person not the process, use "we" language and distinguish between venting and acknowledging anger What are the gender differences in the emotion of sadness? (Ans- Men- more likely to express anger and cover up sadness Women- more likely to express sadness and cover up anger Core Concerns (Ans- - appreciation: recognition of value - autonomy: freedom to think. feel & take action - affiliation: emotional connection to others - status: standing compared to others - Role: effectiveness and meaningfulness of job label How do emotions affect you? (Ans- affects your body, thinking and behavior T or F Fear and anxiety often influence our choices in conflict management? (Ans- True T or F Feelings rise from a generalized state of arousal we call emotion? (Ans- True "When you tease me in front of our friends, I feel embarrassed" is an example of... (Ans- XYZ Statement Lori hosts thanksgiving at her house. Her guests didn't pick up or say thank you which led to resentment. Lori's anger served the important function of... (Ans- setting boundaries [Show More]

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