Information Technology > QUESTIONS & ANSWERS > WGU C846: Quizzes, Top Exam Questions and answers, graded A+ (All)
WGU C846: Quizzes, Top Exam Questions and answers, graded A+ The SVS (service value system) represents how: A) the various components and activities of the organization work together to facilitate... value creation through IT-enabled services. B) processes work together to create value in the form of useful products for customers. C) various functions and processes work together to output products that are valuable to customers. D) departments within the IT service provider work together to create value for consumers. - ✔✔-the various components and activities of the organization work together to facilitate value creation through IT-enabled services. The ultimate outcome of the service value system is: A) reliable applications that enable a higher level of throughput. B) products that are delivered more frequently so the customer can benefit from added functionality. C) a value that is experienced through IT-enabled products and services. D) IT-enabled service that includes high-quality products and supporting services. - ✔✔-a value that is experienced through IT-enabled products and services. ___________ helps to codify the organization's culture and behavior, from strategic decision making to day-to-day operations. A) Continual improvement B) ITIL guiding practice C) ITIL guiding principle D) ITIL service value chain - ✔✔-ITIL guiding principle The four dimensions model is used to ensure: A) that the four steps of IT service development and provider are followed. B) a complete and profitable approach to service management. C) that the organization's SVS remains balanced and effective. D) a rational and prudent approach to IT service management. - ✔✔-that the organization's SVS remains balanced and effective. Which of the following are not parts of the four dimensions model? A) Information and technology B) Organizations and processes C) Value streams and processes D) Partners and suppliers - ✔✔-Organizations and processes Which component describes how the components and activities of an organization interact to create value through IT-enabled services? A) SWOT B) CSF C) SVS D) SIAM - ✔✔-SVS Which of the following components of the ITIL SVS enables organizations to adapt to the changing demands of stakeholders effectively, efficiently, and expediently? A) Continual improvement B) ITIL service value chain C) Governance D) ITIL guiding practice - ✔✔-ITIL service value chain All of the following are the core components of the ITIL SVS except for which one? A) Continual improvement B) ITIL decisions C) ITIL practices D) Governance - ✔✔-ITIL decisions Service management is a set of specialized organizational _____ for enabling value for customers in the form of services. A) products B) capabilities C) assets D) resources - ✔✔-capabilities A _______ is a means of enabling value co-creation by facilitating outcomes desirable to customers— without their having to manage cost and risk. A) information B) process C) service D) product - ✔✔-service Value is defined as: A) a perception that a service provider receives when the service is doing what they want. B) the perceived benefits, usefulness, and importance of something. C) a perception that is always delivered by service providers. D) quantifiable in terms of cost/benefit to the consumer. - ✔✔-the perceived benefits, usefulness, and importance of something. Service consumption includes: A) possibly supplying of goods. B) fulfillment of agreed-upon service actions. C) management of the provider's resources configured to deliver the service. D) possibly acquisitions of goods. - ✔✔-possibly acquisitions of goods. _______ are configurations of an organization's resources that are created and supplied by the organization to offer value to the organization's consumers. A) Values streams B) Processes C) Products D) Technologies - ✔✔-Products ______ is the functionality offered by a product or service to meet a particular need. A) Value co-creation B) Value C) Warranty D) Utility - ✔✔-Utility Which of the following is not a true statement about a risk? A) It makes the achievement of objectives more difficult. B) It is a possible event that could cause harm or loss. C) It implies an uncertainty of outcome. D) It measures the probability of only negative outcomes. - ✔✔-It measures the probability of only negative outcomes. Who among the following authorizes the budget for the consumed service? A) User B) Consumer C) Sponsor D) Customer - ✔✔-Sponsor A service consumer is a generic role that can include one or more specific roles, such as: A) users, customers, and sponsors. B) customer, provider, or technician. C) internal customers, external customers, and suppliers. D) suppliers, customers, and decision-makers. - ✔✔-users, customers, and sponsors. What is a tangible or intangible deliverable of an activity? A) Output B) Utility C) Value D) Outcome - ✔✔-Output Which of the following is not one of the six factors of the acronym PESTLE? A) Social B) Technical C) Political D) Economic - ✔✔-Technical According to the organizations and people dimension, when dealing with customers, staffing and training employees, and interfacing with suppliers and partners, attention should be paid to: Each correct answer represents a complete solution. Choose all that apply. A) required skills and competencies of individuals/teams. B) clear escalation paths for unresolved issues. C) leadership styles needed to lead and motivate staff. D) communication and collaboration skills. - ✔✔-required skills and competencies of individuals/teams. leadership styles needed to lead and motivate staff. communication and collaboration skills. The _______________ dimension encompasses an organization's relationships with other organizations involved in the design, development, deployment, delivery, support, and continual improvement of services. A) Organizations and people B) Value streams and processes C) Partners and suppliers D) Information and technology - ✔✔-Partners and suppliers Which of the following is not one of the four dimensions of service management? A) Value streams and processes B) Management and leadership C) Information and technology D) Partners and suppliers - ✔✔-Management and leadership A set of interrelated or interacting activities that transform inputs into outputs is known as what? A) Value B) Information C) Utility D) Process - ✔✔-Process The ____________ dimension of service management includes the elements such as formal organizational structure, roles and responsibilities, all of which are related to the creation, delivery, and ongoing improvement of service. A) information and technology B) partners and suppliers C) value streams and processes D) organizations and people - ✔✔-organizations and people Which service dimension is focused on workflow management systems? A) Organizations and people B) Information and technology C) Partners and suppliers D) Value streams and processes - ✔✔-Information and technology Which service dimension is focused on inventory systems? A) Value streams and processes B) Organizations and people C) Information and technology D) Partners and suppliers - ✔✔-Information and technology Which of the following is the key characteristic of cloud computing? A) Network access B) On-demand availability C) Rapid elasticity D) All of these - ✔✔-All of these [Show More]
Last updated: 1 year ago
Preview 1 out of 19 pages
C846 WGU, Top Exam Questions and answers, graded A+. Verified. 18 versions.
By Topmark 1 year ago
$28
18
Marketing> QUESTIONS & ANSWERS > MKT 530 Customer Relationship Management. 155 Questions and Answers (All)
MKT 530 All Questions and Answers MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) As the manager of an organization that is att...
By Kirsch , Uploaded: Oct 14, 2019
$10
Business> QUESTIONS & ANSWERS > CE Shop, CE Shop Final Exam Questions and Answers 100% Pass (All)
CE Shop Final Exam Questions and Answers 100% Pass Blaire apparently hasn't learned her lesson. She paid a $5,000 penalty when MREC found her guilty of misrepresentation, a $10,000 penalty when she...
By Nutmegs , Uploaded: Jul 16, 2023
$11
Ryanair security> QUESTIONS & ANSWERS > Ryanair Conversion; Ryanair Conversion Questions and Answers 100% Pass Rate. (All)
Ryanair Conversion Questions and Answers 100% Pass How many passengers seats does a Boeing 737-800 have? ✔✔189 How many passenger seats does a Boeing 737-8200 have? ✔✔197 What row are the MED door...
By Nutmegs , Uploaded: Jun 09, 2023
$11
Finance> QUESTIONS & ANSWERS > BUSINESS NA Wharton Coursera Business Financial Modeling Quiz. Module 1 to module 4 50 Questions and Answers. University of Pennsylvania (All)
Module 1 Quiz: Comparisons, Cooperation, and Competition Quiz, 10 questions Question 1 1 point 1. Question 1 Peter, Angela, and Opie work together at the Pawtucket Brewery. They worked closely a...
By Kirsch , Uploaded: Oct 15, 2021
$11
*NURSING> QUESTIONS & ANSWERS > NURS 612 EXAM 1 MARYVILLE UNIVERSITY QUESTIONS AND ANWSERS (All)
NURS 612 EXAM 1 MARYVILLE UNIVERSITY QUESTIONS AND ANWSERS 2022
By klaus , Uploaded: May 01, 2022
$11
Statistics> QUESTIONS & ANSWERS > MATH 225N Medical Statistics Mid Term Exam. Chamberlain College of Nursing. All Questions and Answers (All)
MATH 225N Medical Statistics. Chamberlain College of Nursing. Questions 1. Assume that 80 houses are present in the form of a grid consisting of 10 columns and 8 rows. If a loud speaker is placed...
By Kirsch , Uploaded: Mar 30, 2020
$15
*NURSING> QUESTIONS & ANSWERS > ATI Pharmacology Proctored Test Bank complete questions and answers with rationale (All)
ATI Pharmacology Proctored Test Bank complete questions and answers with rationale
By A+ PRODUCER , Uploaded: Jan 21, 2021
$11
Business> QUESTIONS & ANSWERS > Economics Investigating Business and Labor Trends Portfolio Unit 3. Questions and Answers. (All)
Economics Investigating Business and Labor Trends Portfolio unit 3 Part 1: Why is it important for all entrepreneurs to be prepared for changing technology? How can entrepreneurs avoid getti...
By QuizMaster , Uploaded: Nov 10, 2020
$9
Financial Accounting> QUESTIONS & ANSWERS > Quick Books – Test. Section 8 – Preparing Client’s Books. Questions and Answers. 90% Pass rate. (All)
QuickBooks – Test: Section 8 – Preparing Client’s Books 1.) You can find the link to the Voided/Deleted Transactions tool by selecting the ________. a. Accountant Toolbox 2.) Which Accountants On...
By Kirsch , Uploaded: Jan 23, 2021
$10
*NURSING> QUESTIONS & ANSWERS > ATI COMPREHENSIVE PREDICTOR 2019 C |FORM C Questions And Answers (COMPLETE SOLUTION) (All)
ATI COMPREHENSIVE PREDICTOR 2019 C
By Grademaster , Uploaded: Nov 27, 2020
$11
Connected school, study & course
About the document
Uploaded On
Mar 16, 2023
Number of pages
19
Written in
This document has been written for:
Uploaded
Mar 16, 2023
Downloads
0
Views
53
Avoid resits and achieve higher grades with the best study guides, textbook notes, and class notes written by your fellow students
Your fellow students know the appropriate material to use to deliver high quality content. With this great service and assistance from fellow students, you can become well prepared and avoid having to resits exams.
Your fellow student knows the best materials to research on and use. This guarantee you the best grades in your examination. Your fellow students use high quality materials, textbooks and notes to ensure high quality
Get paid by selling your notes and study materials to other students. Earn alot of cash and help other students in study by providing them with appropriate and high quality study materials.
In Browsegrades, a student can earn by offering help to other student. Students can help other students with materials by upploading their notes and earn money.
We're available through e-mail, Twitter, Facebook, and live chat.
FAQ
Questions? Leave a message!
Copyright © Browsegrades · High quality services·