HROB 3090 MIDTERM REVIEW

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23. Which Canadian agency’s report concluded that continuous learning and the transfer of knowledge are key factors in fostering creativity and promoting organizational excellence?: conference board... of canada 24. What is the central theme shared by the three main functions of human resource development?: learning 25. Several studies cited in the textbook appear to link training efforts by organizations and several important organizational outcomes. Which statement is congruent with conclusions in these studies?: training has a positive impact on overall customer satisfaction and profit levels 26. Which Canadian organization is cited in the textbook as using training as a strategic business and retention tool?: CIIBC 27. The performance management process includes several interrelated steps. What is the first step?: developing performance goals 28. Which of the following statements is congruent with the notion of SMART goals?: SMART goals should have clear performance or behaviour criteria 29. According to the textbook, what is the number-one attraction and retention tool for many organizations?: training 30. Which of the following is a major goal of the Edmonton Police Service as described in the chapter-opening vignette?: improve interactions between police officers and mentally ill individuals in the community 31. Which of the following are two extrinsic benefits training will give an employee?: an improve marketability and greater job security 32. Which of the following is NOT a benefit to society associated with training and development?: better work-life balance 33. Which statement best describes the current state of productivity and innovation in Canada?: Canada lags its major global competitors in productivity and innovation 34. Which of the following statements best describes the average investment in training and development as a percentage of payroll in Canada?: decreasing at an increasing rate 35. According to the textbook, which group of employees had the highest average number of training hours per employee in 2013?: senior management and executives 36. According to data provided in the textbook, which region in Canada appears to be the leader in per-employee investment?: Quebec 37. Why does Canada’s productivity growth increasingly lag behind its main competitors?: Canadian organizations do not invest enough resources in training and development 38. In what year did the government of Quebec introduce and pass the Act to Foster the Development of Man [Show More]

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