BUS 341 Sophia Milestone 1 Conflict 2020 – University of Phoenix School Sophia – conflict resolution Franklin was involved in a long-standing conflict with his neighbors over the condition of ... his house, which was very run-down. Although he had the money to fix it, Franklin refused to do so. The conflict recently became very intense, and a local reporter wrote a story about it. During the interview with Franklin, the reporter asked how the conflict affected Franklin. “Well," Franklin replied, "it's hard having people not talk to me or complain about me. But if I'm okay living here, why should I waste money fixing it when I could save up for something I actually need, like a new car? It's MY property— I shouldn't be forced to renovate just because I can afford to.” In Franklin's point of view, what is the advantage of this conflict? • Not spending money • Being interviewed • Acting on values • Being talked about by his neighbors CONCEPT Advantages and Disadvantages of Conflict 2 In a conflict at the tension stage, which of the following behaviors would a mediator expect to see? • Parties talking to others about the conflict in hopes of gaining allies • Active attempts between the parties to harm each other • Members of the parties minimizing the significance of incidents between them • Unawareness of the parties’ relationship to each other CONCEPT Tension 3 Which of the following theories sees conflict as a competition between the goals of different groups or individuals based on a perception of limited resources? • Realistic Conflict Theory • Transpersonal Theory • Thomas-Kilmann Theory • Intercultural Styles Theory CONCEPT Realistic Conflict Theory 4 Which of the following statements describes the accommodating conflict style? • One party seeks to accommodate his or her own needs over the needs of another. • One party helps to meet another's needs at the expense of his or her own needs. • One party will not resolve the conflict unless all parties agree to accommodate each other's needs. • One party behaves in a highly assertive manner. CONCEPT Accommodating 5 Which of the following statements about the competing conflict style is true? • Parties using this style often take legal action to resolve conflicts. • Parties using this style are incapable of coming to an agreement. • Parties using this style often see conflicts as win/lose scenarios. • Parties using this style rely on physical force to get what they want. CONCEPT Competing 6 Which of the following is a result of the growth of ADR? • Development of PhD-level programs focused on ADR techniques • More focus on the emotional aspects of a conflict • Lower rate of divorce among married couples • Less jail time for people who commit felony offenses CONCEPT History of ADR and Conflict Resolution 7 In the misunderstanding stage of conflict, parties often have differing interpretations of which of the following? • Needs • Events • Motives • Stages CONCEPT Misunderstanding 8 Parties using the compromising style of conflict resolution will seek to do which of the following? • Accommodate others' needs at the expense of their own in order to resolve the conflict • Assert their needs and goals over the needs and goals of the other party • Meet some of their own needs and some of the other party's needs when they are in conflict • Avoid dealing with conflict when the stakes are too high CONCEPT Compromising 9 Collaborative law is also known as __________ mediation. • divorce • facilitative • corporate • legal CONCEPT Collaborative Law 10 Which of the following statements about game theory in conflict resolution is true? • Game theory only accounts for strategic moves. • Game theory only accounts for losses. • Game theory only accounts for relational aspects. • Game theory only accounts for gains. CONCEPT Game Theory 11 In which style of mediation is a mediator allowed to offer suggestions and opinions? • Facilitative mediation • Mediation-arbitration • Evaluative mediation • Transformative mediation CONCEPT Different Styles of Mediation 12 Which of the following is considered the most intense stage of conflict? • Misunderstanding • Tension • Incident • Crisis CONCEPT Crisis 13 Which of the following statements about the discomfort stage of conflict is true? • In this stage, parties refuse to communicate with one another. • In this stage, parties work toward a resolution. • In this stage, parties actively try to harm each other. • In this stage, parties have a vague feeling but no concrete details. CONCEPT Discomfort 14 Conflict is broadly broken down into which of the following three stages? • Pre-conflict, crisis, conflict • Pre-conflict, conflict, post-conflict • Conflict, crisis, post-conflict • Pre-conflict, misunderstanding, conflict CONCEPT Pre-Conflict 15 The Thomas-Kilmann Conflict Style Assessment measures each conflict style according to which two elements? • Collaboration and independence • Assertiveness and cooperativeness • Cooperativeness and competitiveness • Assertiveness and avoidance CONCEPT Overview of the Five Conflict Styles 16 George and Jeff were in the middle of a heated argument when their supervisor, Dan, interrupted them. "What's going on here? Let's take a step back and see if we can figure this out without yelling at each other in the middle of the office." "Jeff is dragging his feet on his reports, so I've had to stay late everyday this week in order to submit mine. I'm tired of missing dinner with my family because he can't do his job!" replied George. "That's not fair!" exclaimed Jeff. "I do my best to get them done as fast as I can, but policy says they have to be signed off on by every supervisor who was working that day. When we have a major project going on, like we do this week, it can take awhile to track everyone down and get their signature." "Jeff is right, George," replied Dan. "Corporate says those reports need to be signed before you can submit them at the end of your shift." Based on this conversation, it sounds as if the conflict is __________. • structural • relationship-based • interest-based • values-based CONCEPT Types of Conflict 17 Which of the following describes the collaborating conflict style? • Low in cooperativeness and high in assertiveness • High in both cooperativeness and assertiveness • High in cooperativeness and low in assertiveness • Low in both cooperativeness and assertiveness CONCEPT Collaborating 18 Movement of a conflict from a more intense or harmful stage to a less intense or harmful one can be described by which of the following terms? • Escalation • De-escalation • Post-conflict • Resolution CONCEPT Resolution and Post-Conflict 19 Assad and his brother, Hasim, live in the United States but were raised in another culture. Hasim frequently puts Assad down, borrows money from him without repaying it, and inconveniences him in other ways. Assad's wife, who is not from the same culture as her husband and his brother, became angry at Assad and said, “Why do you put up with that from Hasim? You wouldn't let anyone else treat you like that!” Assad replied, “You're right, I wouldn't. But he's my brother, and I have to take care of him. It's our way.” Which of the following indicates a likely source of Assad's willingness to “put up with” his brother's actions? • Resources • Data • Identity • Compromise CONCEPT Identity and Conflict 20 In which conflict resolution process does the intervener meet with each party separately, instead of the parties meeting face-to-face? • Shuttle diplomacy • Evaluative mediation • Facilitative mediation • Arbitration CONCEPT Resolution Processes Overview 21 In the aftermath of criminal activity, which parties does the restorative justice model bring together to address the offense? • Victims, community members, and police officers • Offenders, community leaders, and a mediator • Victims, offenders, and their lawyers • Victims, offenders, and a mediator CONCEPT Restorative Justice 22 Stages of conflict represent varying degrees of which of the following? • Intensity • Reconciliation • Advantages • Anger CONCEPT Incident 23 The avoiding style can be described as which of the following? • High in both assertiveness and cooperativeness • Low in both assertiveness and cooperativeness • Low in assertiveness and high in cooperativeness • High in assertiveness and low in cooperativeness CONCEPT Avoiding 24 Unlike mediation, conciliation attempts to do which of the following? • Meet each party's needs through a collaborative effort • Gain concessions from each party to craft an agreement • Decide the outcome after reviewing the evidence in the case • Offer opinions and suggestions if asked by either party CONCEPT [Show More]
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