SHRM Learning System Practice Exam with Certified Solutions

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As part of the strategic planning process, a manufacturing organization outlines plans to expand its product line over a five-year period. To support the organization's strategic planning process, w... hat type of plan should the training department use to present product knowledge training to customer service agents? Answers Strategic Internal Tactical Actionable ✔✔test Which of the following is the primary goal of HR analytics in organizations? Answers Track HR policies and procedures. Measure the impact of HR on organizational outcomes. Identify under performing functions. Improve human capital decisions. ✔✔test Which is a measure of internal processes in the balanced scorecard framework? Answers Utilization of capital Operational effectiveness Profit and loss Employee capabilities ✔✔test What is most useful for attracti [Show More]

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