CompTIA A+ Chapter 1 Exam Questions and answers, Graded A+, 2022 What is the first step in the six step troubleshooting process? - ✔✔Identify the problem. How should you identify a problem... ? - ✔✔Question the user, identify any changes made to the computer, and review documentation. What is step two of the troubleshooting process? - ✔✔Establish a theory of probable cause. What is the third step in the troubleshooting process? - ✔✔Test the theory to determine cause. What happens if your first theory fails? What happens if all theories fail? - ✔✔If the first theory fails, go back to step two and establish a different theory. If all theories fail, escalate. What is the forth step of the trouble shooting process? - ✔✔Establish a plan of action to resolve the problem and implement a solution. What is the fifth step of the troubleshooting process? - ✔✔Verify full system functionality and, if applicable, implement preventative measures. What is the final step of the troubleshooting process? - ✔✔Document findings, actions, and outcomes. What should you do before making any changes to the computer? - ✔✔Perform a backup. What should you do first when something isn't working? - ✔✔Check the connections inside and outside the computer. Make sure to use probable cause when determining which. What if the problem is electrical such as a circuit breaker trip? - ✔✔Contact your building supervisor or manager so they can contact an electrician to fix the issue. You're informed that four consecutive computers will not turn on and they're all connected to one outlet. What would be the probable cause and solution to the problem? - ✔✔Probable cause would dictate that the circuit is overloaded. I would reset the breakers and verify that everything is working properly. What should you do after resolving the issue? - ✔✔I would make sure that the computers and monitors worked properly by rebooting them repeatedly. I would then take preventative measure to ensure that the problem would not occur again. What would your preventative measures be? - ✔✔I would either move a computer to another outlet, or contact an electrician to install a new circuit. What should you do after taking preventative measures? - ✔✔Document the findings, actions, and outcomes. What are field replaceable units (FRU)? - ✔✔Power supplies, hard drives, and RAM [Show More]
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